Import duty for International shipping

The import duties are NOT included in the price of products for customers.

customers need to pay import duties since their orders are shipped from China.

Want to avoid excessive cost of import duty? Contact us for help at

Sales Tax

Since Genoptory store is based in China, we don't collect sales tax for other countries and regions.


Customs Clearance

Once your order arrive at your local customs, the shipping courier will immediately contact you and request you to fill out an importer identity form for customs clearance. Please follow the instruction from the shipping company and provide the form to them as early as possible. If you don't respond to the shipping company's request within 7 days, the goods might be returned by the customs to its shipping origin, in which case, the customer will bear all the extra cost of returning order.

Door-to-door service

We can offer door-to-door service that include customs clearance on our side for certain countries and regions. If you need door-to-door delivery, please inquire with our store manager before placing your order.

If you have any questions or issues with custom clearance, you can get help at