1. Do you ship internationally? 

We ship our gimbal and camera worldwide except certain drone-restricted countries. Please check the shipping policy about the countries that we don't ship to.

2. When my order be shipped ?

Most orders are processed within 5-9 business days (excluding weekends and holidays) after receiving your payment. if camera is out of stock, we can ship the gimbal within 5-9 business days, and contact customer by email to inform you how long it will take to ship the camera, usually require another 5-9 buiness days after shipping the gimbal. For more information, please read our shipping policy.

3. How long does shipping take?

We ship orders via DHL, UPS, USPS or Fedex express shipping, which usually takes 3-8 business days(excluding weekends and holidays).

4. Will I have to pay import duties or taxes?

The import duties are NOT included in the price of products for customers in any countries, so it is your responsibility to pay the import tax according to local custom law. 

5. It is safe to pay in your website?

Our website is powered by Shopify, 

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all online stores powered by Shopify.

Shopify are very serious about securely hosting store owner "us" and customer "you" and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep everyone shopping online safe under shopify websites. 

6. How can I return my order and get refund?

If you are not satisfied with our products, you can return them within 30 days after the receipt of your order. Please read our RETURN AND REFUND policy page for details.

7. How long does your products warrenty last?

The warranty period for the main parts of Genoptory products is twelve(12) months,Some accessories may either have a shorter warranty period or not be covered by warranty. CAMERA including Sony cameras are not warrented under Gimfly, but they have their own factory warrenty, Genoptory is their authorised resellers. For details please read WARRENTY POLICY.